Política de reembolso
Refund & Return Policy – Stepora™
At Stepora™, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused
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In the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase or receipt
Products that have been used, worn, or damaged after delivery are not eligible for return.
How to Start a Return
To initiate a return, please contact us at:
Once your return request is approved, we will provide you with instructions on how and where to send your package.
Returns sent without first requesting authorization will not be accepted.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as Stepora™ cannot guarantee that we will receive your returned item.
Damages and Issues
Please inspect your order upon receiving it.
If the item is defective, damaged, or incorrect, contact us immediately at:
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Used products
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Items not in their original condition
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Products returned without original packaging
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Gift cards
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Items returned after the 14-day return period
If you have questions about whether your item qualifies for return, please contact us.
Exchanges
We do not offer direct exchanges.
If you wish to obtain a different item, you must first return the original product. Once the return is approved, you may place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
To qualify, the item must be:
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Unused
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In its original packaging
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In the same condition as received
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: